Systems Support Assistant - Imaging

  • Technology
  • London, United Kingdom

Systems Support Assistant - Imaging

Job description

Role: Entry-level/Junior


Framestore is an Oscar, Bafta, and Emmy award-winning global creative company working in film, advertising, AR/MR/VR, theme park dark rides, and pre/post visualisation work among many other creative endeavours.

Framestore is looking for an Assistant/Junior Suites Support to join our Systems Imaging Support team at our Chancery Lane Studio. As part of this role, you will be supporting our suites review environments in a client facing functions of the business. Escalation support will be provided by the other team members.

This role is suitable for recent graduates interested in an IT career within post production and VFX. We invest time into training and mentoring. If you would like working with a local team that has a large global presence, want to learn and develop on the job, and become a part of a team that helps support the creation of some of the best Visual effects in Cinema, then look no more. Framestore awaits you!

What you’ll do

  • First line support for our review suites in Framestore

  • Supporting the other Suite Engineers in their roles

  • Perform basic troubleshooting and suite support

  • Performing software/hardware installs and upgrades

  • Perform periodic checks/preventative maintenance

Job requirements

What we’re looking for:

  • Familiarity with Windows/Linux software installation

  • Troubleshooting skills

  • Good interpersonal skills

  • Calm under pressure

You might also have:

  • Prior experience supporting, Flame, Baselight, Avid or other similar software

  • Video infrastructure experience

  • Experience in a post production or VFX facility

  • Basic network administration

  • Basic shell or python scripting

Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities, and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.