Systems support technician

  • Technology
  • Montreal, Canada

Systems support technician

Job description

Framestore is an Oscar, Bafta and Emmy award-winning global creative company working in film, advertising and episodic. We are looking for a passionate and forward thinking systems support technician to join the Montreal team. If you want to jump in a challenging industry led by technology, Framestore awaits you!

 

Description:

The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes storage, networking, workstations, cloud, virtualization and rendering. We invest time into training and mentoring so you’ll stay on the top edge of our technologies. 

 

Responsibilities:

You will be part of the Level 1 team, who is the first responder to incidents and requests supporting all Framestore's divisions:  

  • Frontend support for all incidents and requests

  • Workstation configuration support (hardware and software)

  • Diagnosis and replacement of hardware components

  • Managing assets and loan equipment, including relocation and provisioning

  • Produce and update all the necessary documentation 

Job requirements

Essential Skills:

  • Experience in a customer facing role

  • Hands-on hardware experience; builds, upgrades, repair

  • Knowledge of different OS (Redhat, Windows and OSX), software support and deployment

  • Active Directory management

  • Basic scripting language (powershell, bash, python)

  • Self-guided problem solving skills

  • Excellent communication and interpersonal skills

Desirable Skills:

  • Configuration Management

  • Windows Systems administration and deployment

  • Networking and VOIP Knowledge

  • Virtualization

  • Backup and storage management

Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favorable treatment on any basis when applying for a career with us