Technology coordinator

  • Technology
  • Montreal, Canada

Technology coordinator

Job description

Framestore is an Oscar, Bafta and Emmy award-winning global creative company working in film, advertising and episodic. We are looking for a passionate and forward thinking Technology Coordinator to join the Montreal team. If you want to jump in a challenging industry led by technology, Framestore awaits you!

 

Description:

The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes storage, networking, workstations, cloud, virtualisation and rendering. We invest time into training and mentoring so you’ll stay on the top edge of our technologies. 

 

Responsibilities: 

Within the systems team, you will assist the Level 1 team in triaging, prioritizing, escalating and following up on support requests. You will be responsible for the day to day purchases for the department and following up with the vendors for deliveries. You will also assist the Systems Support Manager in maintaining the Systems hardware and software inventory.

 

Key Responsibilities:

  • Manage the priorities and escalate requests appropriately for more complex issues.

  • Respond to basic helpdesk requests; 

  • Ensure proper follow up with the support requests

  • Drive the communication and purchases orders with vendors for IT procurement

  • Keeps technology assets, licenses and maintenance contract information up to date

  • Coordinate the receiving (and shipping when applicable) of technology assets

  • Assist with onboarding and offboarding of Studio employee’s kit (Systems)

  • Maintain documentation (procedures, notes, policies, etc)

Job requirements

  • Good people skills with strong communication, interpersonal and teamwork ability
  • Excellent priority management and organisation skills

  • Ability to manage high pressure situations and deal with challenging issues

  • Strong Microsoft Office or Google Suite skills

  • Experience with a ticketing system such as Jira Service Desk

  • Project coordination experience

Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favorable treatment on any basis when applying for a career with us