Responsible for assisting the Head of Operations and Facilities Manager in the day to day running of Framestore’s and Company 3’s Vancouver office. We are looking for a Client Services and Operations Assistant who has a passion for delivering the highest levels of service to clients and employees. The ideal candidate will be friendly, welcoming, confident, professional, and approachable with strong interpersonal skills and excellent customer service skills. Attention to detail will be crucial to ensure consistency and the effective and timely set up of our client-facing areas, meeting rooms and event spaces.
You will be expected to support the Client Services and Operations team in the day-to-day planning and organization of client meetings, internal and external events. You will work closely with both them and the runners, assisting the execution of our hospitality offering.
Key Responsibilities
To assist the Client Services team with the day to day running of all client meetings and events
Ensure all the suites and meeting rooms on the client floors are set up
Ensure all client requests are completed in an efficient and timely manner
Set up and cater for client lunches
Manage and keep a record of stock
To be the main point of contact for all client visits
Serve clients and producers refreshments and food in review suites on a daily basis in a polite and friendly manner
Organizing and assisting with Social Activities and events for staff
Look after the kitchens and common areas located on every floor on a regular basis, making sure they’re clean & tidy and stocked with the necessary essentials for staff.
Essential Skills:
Previous experience in a hospitality, client facing role
Previous experience in a fast-paced environment
Creative, organised and competent with admin based work
Passionate about delivering the highest levels of service with a desire to learn and work hard
Ability to think on their feet and adapt to ensure last minute requests are executed in a timely and efficient manner
Ability to work effectively and have a pro-active approach to tasks
Fluent in English
Desirable Skills:
Confident, outgoing, friendly with a can-do attitude
Previous training in food hygiene and/or food service
Knowledge of relevant health and safety regulations
The salary for this position is $18 per hour, 40 hours per week (37,440 gross annual salary) + benefits and overtime when needed.
*Please note that the salary range for this position is reflected for our British Columbia region. Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location. *Framestore is committed to providing fair and equitable compensation. We share salary ranges per applicable pay transparency legislation as they arise.*
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Thank you for your application! We will be in touch with you as soon as we can.
The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you feel like the role is right for you then we encourage you to apply. Applying gives you the opportunity to be considered for this role or for other roles that we might have coming up.
Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No individual will receive less favourable treatment on any basis when applying for a career with us.
If you need any assistance during the application or recruitment process please let us know and we will support you every step of the way.
